Secure PayByBank®
Pay instantly and securely through your banking app. No card details required.
Privacy policy
Privacy Policy
Last updated: 23 October 2026
1. Introduction
G11 Peptides respects the privacy of customers and website visitors.
This Privacy Policy explains how personal information is collected, used, shared, stored and protected when you visit our website, place an order or contact us.
We process personal information in accordance with applicable UK data protection law, including the UK GDPR, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003, as amended.
2. Data Controller
The legal data controller responsible for the G11 Peptides store is identified on our website's Legal Information page.
Email: info@g11peptides.co.uk
The controller's registered address and company details are provided on our website's Legal Information page.
3. Personal Information We Collect
Depending on your interactions with us, we may collect:
Identity and contact details: Name, email address, telephone number, billing address and delivery address.
Order information: Products purchased, order numbers, transaction details, delivery records, returns, refunds and related correspondence.
Payment information: Payment status, transaction identifiers and relevant verification information. Full payment card details are handled by the relevant payment provider rather than routinely stored by us.
Communications: Enquiries, complaints, customer-service correspondence and other information voluntarily supplied.
Technical information: IP address, browser and device information, website interactions, cookie identifiers and security-related data.
Marketing information: Subscription status, preferences and relevant consent or objection records.
We obtain information directly from customers, through website interactions and from service providers involved in processing transactions and delivering services.
We do not ordinarily require sensitive health information. Please avoid including unnecessary sensitive personal information in enquiries.
4. Purposes and Lawful Bases
We use personal information for the following purposes:
| Purpose | Lawful basis |
|---|---|
| Processing orders, payments and deliveries | Contract |
| Handling order-related enquiries | Contract |
| Responding to general enquiries | Legitimate interests |
| Maintaining accounting and tax records | Legal obligation |
| Preventing fraud and protecting website security | Legitimate interests or legal obligation |
| Investigating complaints and legal disputes | Legitimate interests or legal obligation |
| Operating essential website functions | Contract or legitimate interests, as applicable |
| Improving website performance | Legitimate interests or consent, as applicable |
| Sending marketing communications | Consent or legitimate interests where lawfully permitted |
| Advertising, measurement and personalisation | Consent or another appropriate lawful basis, depending on the activity |
Our legitimate interests include operating the business, maintaining security, preventing fraud, responding to enquiries and protecting legal rights.
Where required, we assess whether those interests are overridden by individuals' rights and freedoms.
Consent is obtained where legally required, including for relevant non-essential cookies and electronic marketing.
5. Information Necessary for Orders
Certain information is required to process purchases, arrange delivery and meet legal obligations.
Without necessary contact, payment or delivery information, we may be unable to fulfil an order.
Marketing subscription is not a condition of purchase.
6. Shopify
Our online store operates using Shopify, which provides ecommerce infrastructure, checkout, order management, security and related services.
Shopify may process personal information on our behalf and, for certain activities, as an independent data controller.
Shopify Network Intelligence
Our store has Shopify Network Intelligence enabled.
Shopify may use information about interactions with our store alongside information from Shopify and participating merchants to provide additional services.
Depending on the service, this may support fraud prevention, analytics, advertising, advertising measurement, personalisation and service improvements.
Relevant information may include transaction details, technical identifiers, browsing interactions and customer identifiers.
Such processing remains subject to applicable privacy and consent requirements.
Further information:
https://www.shopify.com/legal/privacy/consumers
Shopify privacy choices:
7. Sharing Personal Information
We may share relevant personal information with:
-
Shopify and ecommerce infrastructure providers.
-
Payment processing and verification providers.
-
Delivery and logistics companies.
-
IT, website and communications service providers.
-
Analytics and advertising providers where used and lawfully permitted.
-
Accountants, insurers, legal advisers and other professional advisers where necessary.
-
Courts, regulators, law enforcement or public authorities where legally required or permitted.
Where a provider processes information on our behalf, appropriate contractual arrangements are used as required by law.
We do not sell customer contact lists or order databases to data brokers.
However, Shopify's enabled services may involve information sharing or processing for advertising and personalisation as explained above.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies for purposes including:
-
Essential website and checkout functionality.
-
Shopping basket and customer preferences.
-
Security and fraud prevention.
-
Website analytics.
-
Advertising and personalisation where enabled.
Some technologies are strictly necessary for requested services.
Non-essential cookies and tracking technologies require consent where applicable under UK law.
Our Shopify store uses an automated cookie banner for applicable regions.
Customers may manage available privacy choices using the website's consent controls.
Browser settings may also restrict cookies, although some website functions may be affected.
More information:
https://www.shopify.com/legal/cookies
9. Marketing
We may offer customers the opportunity to subscribe to promotional emails.
Electronic marketing is sent only where permitted by applicable law, including consent requirements and any relevant existing-customer exception.
Customers may unsubscribe using the link in promotional emails or by contacting:
Limited suppression information may be retained to ensure that unsubscribe requests and marketing objections continue to be respected.
Unsubscribing does not prevent necessary transactional or customer-service communications.
10. International Processing
Our Shopify administration settings identify the European Union as the store's data-storage hosting location.
This does not mean that all processing or access occurs exclusively within the European Union.
Shopify and other providers may process or access information outside the United Kingdom.
Where applicable, international transfers are subject to appropriate legal safeguards, which may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses or another lawful mechanism.
Further information about applicable arrangements may be requested by email.
11. Retention
We retain personal information only for as long as necessary for lawful business purposes or applicable legal requirements.
Financial and order records: Retained in accordance with relevant accounting, tax and legal obligations. Applicable company accounting records are generally retained for at least six years, although requirements vary.
Customer enquiries and complaints: Retained as necessary to resolve matters and protect legal rights.
Customer accounts: Retained while required for account administration and lawful subsequent purposes.
Marketing information: Retained while a lawful marketing purpose exists, with limited suppression records retained where necessary.
Technical and security information: Retained according to relevant operational, security and service-provider requirements.
Information may be retained longer where reasonably necessary for actual or anticipated legal proceedings.
When no longer required, information will be deleted or anonymised in accordance with applicable requirements and available technical processes.
12. Security
We use appropriate technical and organisational measures intended to protect personal information.
These may include secure ecommerce infrastructure, access controls and safeguards provided by Shopify and other service providers.
No electronic storage or transmission system can guarantee absolute security.
13. Your Data Protection Rights
Subject to applicable conditions and exemptions, individuals may have the right to:
-
Access their personal information.
-
Correct inaccurate information.
-
Request erasure.
-
Restrict certain processing.
-
Receive eligible data in a portable format.
-
Object to processing based on legitimate interests.
-
Withdraw consent where processing relies on consent.
-
Exercise applicable rights relating to qualifying automated decisions.
You may object at any time to processing of your personal information for direct marketing, including related profiling.
To exercise your rights, contact:
We may request reasonable verification of identity.
Requests will be handled within the periods required by applicable law, generally one calendar month, subject to permitted extensions.
Where Shopify acts as an independent controller, relevant rights may also be exercised through:
14. Automated Processing
Shopify, payment providers and security services may use automated systems to assess fraud risks, protect transactions and support enabled personalisation.
Such processes may involve transaction details, technical information and customer interactions.
Additional verification or review may be required in some circumstances.
Where applicable law provides rights concerning solely automated decisions producing legal or similarly significant effects, those rights and safeguards will be respected.
15. Children
Our products are intended for purchasers aged 18 or older.
We do not knowingly direct product sales to children or intentionally collect children's personal information for that purpose.
Where information has been collected in circumstances requiring action under applicable law, we will take appropriate steps.
16. Complaints
Privacy concerns may be sent to:
You may also complain to the Information Commissioner's Office (ICO).
Website: https://ico.org.uk
Telephone: 0303 123 1113
Postal address:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
17. Changes to This Policy
We may update this Privacy Policy to reflect changes in our operations, service providers or legal obligations.
The current version will be published with an updated date.
Where required, additional notice or consent will be obtained.
18. Contact
G11 Peptides
Email: info@g11peptides.co.uk