Shipping Policy

Last updated: 23 October 2026

1. Introduction

This Shipping Policy applies to all orders placed with G11 Peptides.

It explains our order processing, dispatch arrangements, delivery estimates, international shipping conditions, customs responsibilities and procedures for reporting delivery problems.

All products are supplied strictly for legitimate laboratory research purposes only and are not intended for human or veterinary use.

This policy should be read alongside our Terms of Service and Refunds & Returns Policy.

Nothing in this policy excludes, restricts or overrides any statutory rights or remedies available under applicable law.

2. Dispatch Location and Order Processing

All orders are dispatched from the United Kingdom.

Orders are normally processed Monday to Friday, excluding public holidays in England and Wales.

Orders placed on weekends or public holidays will normally begin processing on the next working day.

Processing times may vary depending on:

• Product availability.

• Payment verification.

• Order volumes.

• Delivery address verification.

• Applicable regulatory or shipping requirements.

• Circumstances outside our reasonable control.

Once an order has been dispatched, tracking information will be provided where available.

An order confirmation does not mean that an order has been dispatched.

If we are unable to fulfil an accepted order, we will contact the customer and provide the appropriate refund or other remedy required by law.

3. United Kingdom Delivery

We offer delivery throughout the United Kingdom, subject to available courier services and applicable delivery restrictions.

Our estimated delivery times are:

Delivery service	Estimated delivery time
Standard Tracked Delivery	2–4 working days
Express Tracked Delivery	1–2 working days

Delivery estimates are calculated from dispatch, not from the date the order is placed.

Delivery charges and available services are displayed at checkout.

Delivery estimates are not guaranteed arrival dates unless expressly agreed.

Actual delivery times may vary due to courier operations, adverse weather, public holidays, delivery location or other relevant circumstances.

We will take reasonable steps to deliver orders within the agreed period.

Where no specific delivery period has been agreed, consumer orders will be delivered without undue delay and, in any event, within 30 days after the contract is entered into, unless otherwise agreed.

Nothing in this section restricts statutory rights relating to delayed or undelivered goods.

4. Delivery Addresses and Customer Information

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, address and postcode.

Customers should carefully check their delivery details before submitting an order.

If an error is identified, please contact us promptly at:

info@g11peptides.co.uk

We will make reasonable efforts to accommodate corrections before dispatch.

Changes cannot be guaranteed once an order has entered the dispatch process.

Where delivery fails because of incorrect or incomplete information supplied by the customer, reasonable additional delivery costs actually incurred may be charged where legally permitted.

We will not impose arbitrary charges or remove statutory remedies for delivery failures for which we are responsible.

5. Tracking and Delivery Confirmation

Tracking details will be provided where supported by the selected delivery service.

Tracking information allows customers to monitor the progress of their orders.

Courier tracking updates, delivery scans and delivery confirmations may be considered when investigating delivery enquiries.

However, a courier marking a parcel as delivered does not automatically establish that the goods have been received by the customer or that legal responsibility has transferred.

Where delivery is disputed, we may investigate the tracking information, delivery records and surrounding circumstances.

Responsibility for a missing delivery will be determined in accordance with applicable law.

6. Lost, Missing or Undelivered Orders

If an order has not arrived within the expected delivery period, customers should contact us with their order number.

We may investigate the matter with the delivery provider and request reasonable information relevant to the circumstances.

For consumer purchases, risk of loss or damage generally remains with us until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

We will not automatically reject a claim solely because a courier has marked a parcel as delivered.

Where goods have not been delivered and we are legally responsible, we will provide the appropriate remedy, including replacement or refund where required.

Where delivery deadlines are not met, customers retain their applicable statutory rights, including rights to terminate the contract in the circumstances provided by law.

Customers are not required to pursue the courier themselves where delivery remains our responsibility.

7. Delayed Deliveries

Delivery delays may occur because of courier disruption, severe weather, transport problems, public holidays or other circumstances.

Where we become aware of a significant delay, we will take reasonable steps to address the situation and provide relevant information where appropriate.

We are not responsible for delay-related losses to the extent that we are not legally liable for them.

However, delays do not automatically remove the customer's right to cancel, receive a refund or pursue another remedy where applicable law provides for one.

Where an expressly agreed delivery deadline is essential, or the circumstances otherwise give rise to statutory termination rights, those rights remain available.

Where a delivery deadline was not essential, customers may be entitled to specify an appropriate additional delivery period before terminating the contract, subject to applicable law.

Any refund of express delivery charges following a delivery failure will be determined according to the agreed service, the circumstances and applicable law.

8. International Shipping

International shipping is not offered as a standard service unless expressly made available.

International delivery may be arranged by request and on a case-by-case basis, subject to:

• Product eligibility.

• Applicable export and import regulations.

• Courier acceptance and delivery restrictions.

• Any necessary licences, permits or regulatory approvals.

• Our ability to lawfully fulfil the order.

We reserve the right to decline an international order before acceptance where there are reasonable legal, regulatory, logistical or product-related concerns.

Customers requesting international delivery must provide accurate destination and recipient information and disclose any information reasonably required to assess the shipment.

An international shipping request does not guarantee that an order will be accepted or dispatched.

9. International Customs, Duties and Import Requirements

For international orders, customers are responsible for checking whether the products may lawfully be imported, possessed and used in the destination country.

Unless expressly agreed otherwise, and where disclosed before purchase as required by law, customers are responsible for:

• Import duties and taxes.

• Customs clearance fees.

• Import permits or licences.

• Destination-country regulatory requirements.

• Information or documentation required from the importer.

We remain responsible for our own applicable legal obligations as the exporter or seller.

Customs authorities may inspect, delay, detain, reject or seize international shipments.

Where a customs problem results from the customer's failure to meet a lawful import obligation, we are not responsible for losses attributable to that failure, to the extent permitted by law.

Where customs intervention results from our own breach of contract, inaccurate product description, failure to meet an obligation resting with us or another matter for which we are legally responsible, the customer retains the applicable remedies.

Customs detention, rejection or seizure does not automatically extinguish a customer's statutory or contractual rights.

Any refund, replacement or other remedy will depend on the circumstances and applicable law.

We do not guarantee customs clearance or delivery into countries where importation is restricted or prohibited.

10. Failed Deliveries, Refused Parcels and Uncollected Orders

Customers should make reasonable arrangements to receive their orders.

Where a delivery attempt is unsuccessful, the courier may arrange redelivery, leave collection instructions or return the parcel to us.

If an order is returned because the customer supplied an incorrect address, failed to collect it or refused delivery without a lawful reason, we may recover reasonable additional costs actually incurred where permitted by law.

We will not automatically treat every refused or uncollected parcel as a cancellation of the customer's statutory rights.

Where a consumer validly exercises a cancellation right, the applicable cancellation and refund rules will apply.

Where delivery fails because of an error by us or our appointed delivery provider, we will provide the remedy required by law.

Any proposed redelivery charges will be explained before the customer agrees to them.

11. Packaging and Product Identification

Products are supplied in sealed vials, with labelling identifying them as materials for laboratory research use only.

We use packaging intended to protect products during normal handling and transportation.

Packaging may vary according to product type, order size and available materials.

Customers should inspect the external packaging and the condition of the goods after delivery, where reasonably possible.

Packaging should not be interpreted as confirmation that a product is sterile, suitable for injection or authorised for human or veterinary use.

Any specific storage or handling instructions supplied with a product should be followed after delivery.

12. Damaged, Incorrect or Incomplete Orders

If an order arrives damaged, incorrect or incomplete, customers should contact us as soon as reasonably possible.

Email: info@g11peptides.co.uk

Please provide the order number and a clear explanation of the issue.

Where reasonably available, we may request:

• Photographs of the outer packaging.

• Photographs of affected vials or product labels.

• Details of missing, incorrect or damaged items.

• Other relevant evidence reasonably necessary to investigate the complaint.

Customers should retain affected goods and packaging where reasonably possible until the issue has been reviewed.

We recommend reporting visible transit damage within 48 hours of delivery to assist prompt investigation with the courier. This is a recommendation, not a mandatory deadline.

Claims will not be automatically rejected because they are reported after 48 hours.

A customer's inability to provide particular photographs or packaging does not automatically remove statutory rights.

We may reasonably investigate a reported issue and request an opportunity to inspect affected goods where appropriate.

Where goods are damaged, incorrect, missing or otherwise fail to conform to the contract, we will provide the remedies required by applicable law.

13. Product Condition After Delivery

Customers are responsible for appropriate storage and handling after delivery and the lawful transfer of risk.

We are not responsible for deterioration, contamination or damage to the extent that it is established to have resulted from improper customer storage, handling, alteration or use for an unauthorised purpose.

Where a product-quality concern arises, we may reasonably investigate the circumstances and consider relevant evidence.

A reported problem does not automatically establish that goods were defective when supplied.

Equally, opening, handling or using a product does not automatically establish customer fault or remove statutory rights concerning a defect that existed when the goods were supplied.

Product-quality complaints and associated remedies are also addressed in our Refunds & Returns Policy.

14. Cancellation Before Dispatch

Customers wishing to cancel an order before dispatch should contact us as soon as possible at:

info@g11peptides.co.uk

Where a valid cancellation request is received before dispatch, we will process it in accordance with applicable law and our Refunds & Returns Policy.

If an order has already been dispatched, any applicable statutory cancellation rights and return procedures will continue to apply.

We cannot guarantee that a dispatch already in progress can be stopped.

Nothing in this section restricts a consumer's statutory right to cancel an eligible distance contract.

15. Returns and Refunds

Returns, cancellations, refunds and remedies for faulty or misdescribed goods are governed by our Refunds & Returns Policy and applicable law.

For eligible consumer distance purchases, statutory cancellation rights generally allow cancellation within 14 days after receipt of the goods, subject to applicable legal conditions and exemptions.

Customers may also have statutory remedies for goods that are faulty, damaged, misdescribed or not delivered.

Any responsibility for return postage, original delivery charges or other costs will be determined in accordance with the reason for the return, the information disclosed before purchase and applicable law.

Nothing in this Shipping Policy overrides the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

16. Business Purchases

Where an order is placed wholly or mainly for purposes relating to the purchaser's trade, business, craft or profession, the transaction may be a business-to-business purchase.

Consumer-specific statutory rights do not automatically apply to genuine business-to-business contracts.

However, business customers retain the contractual and statutory rights applicable to their transactions.

The research-only designation of our products does not, by itself, determine whether a purchaser is legally a consumer or a business customer.

17. Changes to This Shipping Policy

We may update this Shipping Policy to reflect changes to delivery services, business operations or legal requirements.

Updated versions will be published on our website with a revised date.

Changes will not retrospectively remove contractual or statutory rights arising from existing orders.

The delivery terms applicable to an order will generally be those agreed when the contract was formed, subject to any subsequent changes lawfully agreed or required by law.

18. Contact Information

For shipping enquiries, delivery problems or questions about this policy, please contact:

G11 Peptides

Email: info@g11peptides.co.uk